The Supreme Court reversed the National Consumer Disputes Redressal Commission's dismissal of a negligence claim over the 1998 death of Anuradha Saha, holding the treating doctors and AMRI Hospital, Calcutta negligent, while declining to disturb the acquittal on the criminal charge. The judgment sharpens the distinction between the ordinary standard of care in a civil or consumer claim and the gross negligence required for section 304A IPC.