Tagged “deficiency-of-service”

ITC Ltd v. Aashna Roy (2026): compensation in consumer disputes must rest on proved evidence, not presumption

On 6 February 2026, a two-judge bench of Justices Manmohan and Rajesh Bindal upheld the finding of deficiency in service against the salon at ITC Maurya but set aside the NCDRC's ₹2 crore award, holding that a crore-rupee compensation claim cannot rest on presumptions, conjecture or unproved loss of earnings. The Court restricted the compensation to ₹25 lakh — the amount already released to the complainant. A digest of the holding and the principles for quantifying consumer compensation.