The Supreme Court set aside orders of the District Forum, State Commission and National Commission that had relegated a homebuyer's delayed-possession complaint to arbitration. Justice Vikram Nath held that Section 3 of the Consumer Protection Act, 1986 makes the consumer remedy additional to other remedies, and that once a complaint is admitted the proviso to Section 12(4) bars its transfer — reaffirming Emaar MGF v. Aftab Singh.