On 13 November 1995, a three-judge bench held that medical services rendered for consideration fall within 'service' under the Consumer Protection Act 1986, opening the consumer fora to patients alleging deficiency in treatment.
Decided in August 2005, a three-judge bench adopted the Bolam standard for medical negligence in India, held that criminal liability under section 304A IPC demands gross negligence, and laid down procedural safeguards against the indiscriminate prosecution of doctors.
Decided on 25 March 1998, this judgment held that both the person who hires a medical service and the beneficiary of it are 'consumers', allowing distinct awards to an injured child and to its parents arising from a single act of negligence.
NCDRC set aside a ₹15 lakh award against Fortis Hospital: a medical-negligence claimant must prove breach, injury and causation; a bad result is not negligence.